Alternative Dispute Resolution

Under Law no. 144/2015 of 8 September, we inform you that, in the event of a consumer dispute, the consumer may use one of the following Alternative Dispute Resolution (ADR) entities:

CNIACC

National Centre for Information and Arbitration of Consumer Disputes.

  • Website: www.cniacc.pt
  • Email: geral@cniacc.pt

CICAP

Porto Consumer Information and Arbitration Centre.

  • Website: www.cicap.pt
  • Email: cicap@cicap.pt

The full list of ADR entities is available on the Consumer Portal, at www.consumidor.gov.pt.

Before contacting these entities, please get in touch with us at geral.myfirstshoes@gmail.com. We will do our best to resolve the situation quickly and amicably.